Frequently Asked Questions

We currently support Google Slides, Google Docs, and Google Sheets. The file must already be in your Google Drive — we access it directly via the Google API, so plain Office files (.pptx, .docx, .xlsx) need to be converted to Google format first.

No. You select your file directly from Google Drive using the in-page Google Drive Picker. Your document never touches our servers. The translated copy is written back to a new file in your Google Drive.

A 40-slide presentation typically finishes in under 2 minutes. Shorter documents (under 10 pages) usually complete in 20–40 seconds. Very large documents (100+ pages) may take 5–7 minutes.

A new copy of your file — with "(Translated)" added to the name — is created in the same Google Drive folder as the original. We never modify your original file.

We support over 50 languages, including all major European languages, Japanese, Korean, Chinese (Simplified & Traditional), Arabic, Hindi, Thai, Vietnamese, and Bahasa Indonesia. A 20% surcharge applies for Japanese, Korean, Chinese, Arabic, and Hindi due to higher AI processing costs.

We use Claude (Anthropic's latest AI model), which produces near-professional quality for most language pairs and document types. For business documents in major language pairs (e.g. English ↔ Indonesian, English ↔ Japanese), accuracy is typically comparable to a professional translator for straightforward content. Highly technical, legal, or creative content may still benefit from human review.

Yes. Fonts, font sizes, colors, text alignment, images, tables, charts, and slide layouts are all preserved exactly as they were. Only the text content changes.

Yes — use the "Advanced options" panel on the workspace to set your industry context and add a brand glossary. This helps the AI maintain terminology specific to your business.

The translated file is fully editable in Google Slides / Docs / Sheets, so you can correct any errors directly. If there is a systematic issue, email us at support@nvlab.id. We review quality feedback to improve the service.

Text inside editable text boxes and tables is translated. Embedded images (raster graphics) and text baked into chart labels that are not separately editable are not translated — these require image OCR, which we don't currently support.

No. We access your document content in real time to perform the translation and then discard it. No copy of your document text is ever written to our database.

We request access only to the specific file you select via the Google Drive Picker — not your entire Drive. We do not request access to email, contacts, calendar, or any other Google service.

Yes, at any time. Go to myaccount.google.com → Security → Third-party apps with account access and remove NVlab. This will prevent future translations until you re-authorise, but does not affect already-translated files in your Drive.

Anthropic processes the text via their API and does not retain it for model training under their standard API terms. We have not opted into any data-sharing program with Anthropic.

Pricing is per document and based on page count:

+20% surcharge for JP, KR, ZH, AR, HI.

No. NVlab is strictly pay-per-use. You pay once for each document you translate. There is no monthly fee, no minimum commitment, and no auto-renewal.

Indonesian users can pay via Midtrans (bank transfer / Virtual Account, GoPay, OVO, ShopeePay, QRIS, and major credit cards in IDR). International users pay via Stripe (Visa, Mastercard, American Express) in USD.

If a job fails due to a technical error on our side, you will not be charged. If you were charged and the job did not complete, contact us at support@nvlab.id — we will issue a full refund within 2 business days.

Yes, within 24 hours of payment if the translated output is clearly unusable (wrong language, severe formatting corruption). We do not offer refunds for stylistic dissatisfaction with AI translation quality.

Yes. A receipt is automatically emailed after each successful payment. For formal invoices with company details, email support@nvlab.id with your transaction ID and company information.