Contact Us

Our support team assists users across Southeast Asia with questions about invitations, payments, and accounts.

Email support

support@nvlab.id

We aim to respond within 1–2 business days (Monday to Friday, 09:00–17:00, GMT+7).

Information to include

To help us resolve your request efficiently, please provide:

• The email address registered to your nvlab.id account
• Your invitation link, if available
• Your order or transaction ID, for payment-related questions
• A brief description of the issue, with screenshots where relevant

Frequently asked questions

Answers to common questions, including editing a published invitation, active periods, and payment methods, are available in our FAQ.

Partnerships

For business partnerships or to join nvlab.id as a template designer, please email support@nvlab.id with the subject line "Partnership".