Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") explains how payments, cancellations, and refunds are handled on nvlab.id. It applies to all users in Indonesia, Malaysia, Singapore, the Philippines, Vietnam, Thailand, and any other country where nvlab.id is available. By purchasing a plan, you agree to this Policy and to our Terms & Conditions.

1. All sales are final

All plans on nvlab.id are one-time purchases of digital services that are made available immediately after payment is confirmed. For this reason, all sales are final and non-refundable. This includes, without limitation:

• A change of mind after purchase
• Selecting the wrong plan or template
• The invitation not being used, or the event being cancelled, postponed, or relocated
• Not using the full active period of a plan
• Dissatisfaction with a design that was available to preview before purchase

All templates and invitations can be previewed free of charge before payment. We strongly encourage you to review your invitation in full before completing a purchase.

2. Exceptions

We will review the following cases and, where the claim is verified, provide the stated remedy:

Issues caused by third parties outside our control, such as your bank, payment provider, internet service, or messaging application, are not covered by these exceptions.

3. Upgrades

• You may upgrade to a higher plan at any time during the active period by paying the price difference shown at checkout.
• Downgrades are not available, and no partial refunds are given for unused features or time.

4. Pending and expired payments

Payments that are not completed within the time limit set by the payment method (for example, an expired virtual account or QR code) are cancelled automatically, and no charge is made. If funds were deducted from your account but the payment shows as expired or failed, please contact us using the steps in section 5.

5. How to submit a claim

Send an email to support@nvlab.id within 7 days of the transaction date, with the subject line "Refund Request", and include:

• The email address registered to your nvlab.id account
• Your transaction or order ID
• Proof of payment, such as a receipt or bank statement screenshot
• A brief description of the issue

We will acknowledge your request within 1–2 business days. Claims submitted more than 7 days after the transaction may not be eligible for review.

6. Refund processing

• Approved refunds are returned to the original payment method only.
• Refunds are issued in the currency of the original transaction. We are not responsible for differences caused by exchange rates or by fees charged by your bank or payment provider.
• Processing usually takes 7–14 business days after approval, depending on your bank or payment provider.

7. Cancellation

• Plans are one-time payments with no automatic renewal, so no future charges need to be cancelled.
• You may unpublish or delete your invitation at any time from your dashboard. Unpublishing or deleting an invitation does not entitle you to a refund.

8. Suspension for policy violations

If your account or invitation is suspended or removed because it violates our Terms & Conditions or our Content & Template Usage Policy, no refund will be provided.

9. Chargebacks and payment disputes

If you have a concern about a payment, please contact us first so we can resolve it promptly. Initiating a chargeback or payment dispute without first contacting us may result in the suspension of your account while the dispute is reviewed.

10. Your statutory rights

Nothing in this Policy limits any mandatory rights you may have under the consumer protection laws of your country of residence.

11. Changes to this Policy

We may update this Policy from time to time. The current version is always available on this page with its "Last updated" date. Changes apply only to purchases made after the updated Policy is published.

12. Contact

For questions about this Policy, please contact support@nvlab.id.